Reference

How we protect your account and funds

Your account on mpo2121 resmi is governed by clear, written terms that spell out your rights when you deposit via DANA, OVO, GoPay or QRIS, how we handle…

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mpo2121 resmi How we protect your account and funds
HELP WITH TERMS

How to reach us about account or legal questions

Team online

Live Chat Support

Open the chat widget in the lobby bottom-right corner. Our team answers legal and account questions daily from 09:00 to 23:00 Western Indonesia Time.

Email Support

Send detailed account or legal questions to [email protected]. We aim to respond within 24 hours with full clarification of your account terms.

Account Settings

Review your own terms snapshot under Account > Legal in the sidebar. You can download your full signed agreement and see all updates we've notified you of.

SECURITY AND DATA

How we keep your data and account safe

Account Encryption

Your password, deposit history and personal details are encrypted end-to-end from your device to our servers. We never store payment card numbers or banking credentials.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby filters. You can disable non-essential cookies in Account > Privacy; your account and withdrawals still work.

Data Retention

We keep your account data, deposit and withdrawal records for seven years after your last activity. Closed accounts are anonymised after one year unless a dispute or law enforcement request requires us to retain them.

Withdrawal Verification

Every withdrawal request triggers an identity check. We match your DANA, OVO, GoPay or QRIS recipient name to your account details. If there's a mismatch, we pause the payout and contact you before proceeding.

Account Updates

If we change our terms, we notify you in-app and via email at least 30 days before the change takes effect. You can request a copy of the old terms or request changes to your legal preferences.

Dispute Process

If you dispute a charge or withdrawal, contact our support team within 14 days of the transaction. We'll review your account logs and the payment provider's records, then respond with findings within seven business days.

Frequently asked questions about account terms

Your account stays active and your balance is safe. After 12 months of inactivity, we send you a notice via email. If you don't respond within 30 days, your account enters dormant status—you can reactivate it anytime by logging in or contacting support.

You can update your email in Account > Security anytime. Your registered name (matched to your DANA, OVO, GoPay or QRIS account) can only be changed if you contact our support team with new proof of identity. Changes may take 2–3 business days.

You can close your account and request a full withdrawal of your balance at any time. We process closures within 24 hours. Any pending bonuses are forfeited when you close. Your account data is deleted after one year unless a dispute is open.

No. We do not sell your data. We only share the minimum required data (name, account ID, withdrawal amount) with payment providers—DANA, OVO, GoPay and QRIS—to process your deposit and withdrawal. We do not share data with advertisers or affiliates.

Go to Account > Data and Privacy to download a full report of your stored data—deposits, withdrawals, login history, device info and profile details. You can request corrections or deletions by emailing [email protected].

Click Forgot Password on the login page and verify via email within 15 minutes. If you suspect unauthorized access, contact live chat immediately; we'll freeze your account and review login history. Reset your password and enable two-factor authentication in Account > Security.

Yes. If you disagree with our decision on a closed account, disputed payout or account restriction, submit a formal complaint via email to [email protected]. We respond with a full review within 14 days. Players in Makassar and Denpasar can also request a scheduled call with our legal team.

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